Service

IT & Network Outsourcing Services

Delegate the management of your technology infrastructure to a specialized team. Help desk, server administration, network management and security under a clear contract.

Your IT infrastructure managed, you focused on the business

Maintaining a competent internal IT area is expensive and complex. It requires personnel specialized in multiple disciplines — networking, servers, security, user support — with knowledge updated on constantly evolving technologies. For most medium-sized companies in Reynosa and Tamaulipas, the cost of that internal team far exceeds what it would cost to outsource management to a specialized provider with a contractual SLA.

Reynotech IT outsourcing covers complete management of your technology infrastructure: help desk and user support with remote and on-site service, Linux and Windows server administration with continuous monitoring, network and infrastructure management, managed security and access policies, and monthly availability and incident reports. All under a contract with guaranteed response times for each type and level of incident — no surprises on the monthly invoice.

The difference between our service and hiring internal IT staff is access to a multidisciplinary team at the cost of one person. When your problem is network-related, the network specialist attends. When the server has an incident, the systems administrator intervenes. When a user has an access problem, the help desk resolves it. No learning curves, no sick days without coverage and no risk of the person who knows everything about your infrastructure deciding to leave for another company.

Features

What's included?

Help Desk & Support

Help desk for users with remote and on-site attention according to your contract.

Server Administration

Management, updates and monitoring of Linux and Windows servers under contract.

Network Management

Continuous administration of switches, routers, firewalls and WiFi access for your infrastructure.

24/7 Availability

Proactive monitoring and immediate intervention for critical incidents at any time.

Managed Security

Firewall, antivirus, backup and access policy management continuously and proactively.

Reports & Metrics

Periodic reports on infrastructure health, attended incidents and service availability.

Benefits

Why choose us for this service?

Predictable Costs

Fixed monthly fee without surprises from unexpected incidents or hiring costs.

Expert Team

IT and networking specialists available without the cost of direct hiring.

Focus on Your Business

Your team focuses on what matters — we handle the technology.

Guaranteed Response

Attention times defined in contract for each type and level of incident.

Service benefits
Modalidades

Elige el modelo que se adapta a ti

Hourly Support

Monthly hour bank to handle specific needs without long-term commitment.

Ideal for small companies or low support demand.

Monthly Contract

Continuous service with guaranteed response time and scheduled visits included.

Ideal for medium companies with active infrastructure.

Full Outsourcing

Complete management of all your IT and network infrastructure under a single contract.

Ideal for companies that want to fully delegate their technology area.

Tu infraestructura en buenas manos

40%

average savings vs. in-house IT staff

4h

maximum guaranteed response time

99%

managed infrastructure availability

Should your team focus on the business, not technology?

Quote an IT/Network outsourcing plan and leave the infrastructure in expert hands.