AI Chatbots & Automated Customer Support
An intelligent assistant trained on your business data that serves your clients on WhatsApp, your website and more — 24 hours a day, in Spanish and English, without growing your team.
24/7 attention trained on your business data
A generic chatbot that only answers basic questions doesn't solve the real problem: customers want answers about your specific products, prices, policies and processes. An AI assistant trained with your knowledge base can answer with the same accuracy as your best advisor — without business hours, without a cost per conversation and without volume affecting quality.
At Reynotech we build chatbots for customer service and internal processes using advanced language models integrated directly into your website and WhatsApp Business. The assistant is trained with your product catalogs, frequently asked questions, service policies and any relevant documentation. When a query exceeds its capability, the system transfers the conversation to a human agent with all contextual history already available.
For companies in Reynosa and Tamaulipas operating in the border zone, bilingual capability is key: the assistant responds fluently in Spanish and English natively, without translation errors that erode trust. Conversation reports show what customers ask most frequently, what topics have no available answer and which are the peak demand moments — valuable information to improve both the bot and your service operation.
What's included?
Client-Facing Chatbot
Conversational assistant that answers FAQs, guides the user and resolves common requests without human intervention.
WhatsApp & Web Integration
The chatbot operates on your website, WhatsApp Business and other platforms where your clients already are.
Your Own Knowledge Base
Trained on your products, pricing, policies and processes to give precise answers about your business.
Human Escalation
Detects when the query exceeds its capability and transfers smoothly to a real agent.
Conversation Analytics
Reports on FAQs, satisfaction, unresolved topics and client behavior patterns.
Multilingual
Responds in Spanish and English natively — key for companies in the border region.
Why choose us for this service?
24/7 Service at No Extra Cost
Your assistant never sleeps, rests or takes vacations.
Always Consistent Answers
No variability based on the mood or knowledge of the agent.
Less Load on Your Team
Frees your support team for cases that truly require human judgment.
Real-Time Client Data
Learn what they look for, what they can't find and what frustrates them in each interaction.
Why AI in customer service
of FAQs resolved without human intervention
availability without overnight or weekend shift cost
faster than a human agent in answering simple questions